Year-round IT support for small businesses—including businesses run from home—without the cost of an in-house IT team. Start with unlimited phone and remote support for two registered PCs and in-store repair labor. On-site services are available in higher-priced plans.
New Technology Support provides ongoing services exclusively to plan subscribers.
THE $99.99/MONTH BASE PACKAGE
Everyday help. Without watching the clock.
Unlimited phone & remote support
Request covered help as needed for your two registered PCs, without a three-hour cap or per-call charge. Phone and remote support activates upon receipt of your welcome email, sent within three business days of signup. Includes everyday troubleshooting, email and software questions, virus removal, malware cleanup, and PC tune-ups. Remote connections require your permission.
Two registered PCs
Register up to two PCs for support and in-store hardware repair. Included repair labor is provided through Computer Doctor after a 30-day waiting period from activation. Hardware repair requests cannot be submitted before that period ends. The base plan covers in-store repairs only.
Labor included. Parts separate.
The plan includes covered in-store repair labor. The client is responsible for all replacement parts, including special-order parts, plus applicable sales tax. Parts are billed separately, with approval before ordering.
Repairs before the waiting period ends
Need a repair sooner? Contact Computer Doctor for separately billed service. Your subscription’s included hardware repair labor becomes available after 30 days from activation.
Two service exclusions
Extensive networking work and data recovery are excluded from the base package. Contact us to discuss those needs separately before work is arranged.
Unlimited support means you can request covered phone and remote help as needed. It does not promise immediate service or 24-hour live support. Requests follow the support process below.
PRACTICAL SUPPORT FOR EVERYDAY WORK
Help with the technology your business depends on.
Phone consultations
Guidance with device problems, email, software, printers, connections, and other technology questions, within our expertise and your agreed plan coverage.
Remote computer help
With your permission, our technicians connect through our customized remote support software to troubleshoot computer and software problems.
On-site support
Higher-priced business plans offer on-site support and on-site repairs through our parent company, Computer Doctor. On-site services are not included in the $99.99 base plan. We’ll discuss higher-tier coverage and arrangements before enrollment.
Hardware repair
The base plan includes in-store hardware repair labor for two registered PCs through our parent company, Computer Doctor. Replacement parts are the client’s responsibility and billed separately, plus applicable sales tax. Higher-priced plans offer on-site repairs.
Virus removal & PC tune-ups
Remote assistance with viruses, malware, unwanted pop-ups, and computer performance issues, where suitable for remote support.
Security concerns & company calls
Consultation for suspected device or account compromise, plus authorized three-way calls with companies to help explain an issue and work through the next steps.
A PLAN THAT FITS YOUR WORK
Let’s confirm the details.
Business needs vary. Before enrollment, we’ll discuss:
The computers, users, and devices needing support.
Your software and everyday connection needs; extensive networking work and data recovery are excluded.
Whether the two-PC base package fits your needs or a higher-priced plan with on-site support and repairs is appropriate.
Your plan price and setup requirements. The base subscription is $99.99/month; signup is $199.98 before the 3.5% card fee. Payments are charged on the 28th, with no mid-cycle proration and a 12-month agreement.
The devices eligible for hardware repair and the applicable repair coverage and charges.
The business billing, agreement, and service-request terms below apply to business subscribers. Residential device allowances and repair benefits do not apply to business plans.
FROM ENROLLMENT TO EVERYDAY HELP
Getting started is straightforward.
01
Discuss your business.
Call 334-478-0778 to explain what you need and review the available plan options.
02
Receive your welcome email.
Your onboarding welcome email arrives within three business days of signup. Your unlimited phone and remote IT support becomes active when you receive that email. Follow the onboarding instructions to set up remote access and register your covered PCs.
03
Request help as a subscriber.
All service requests must originate through our online customer portal ticketing system. Requests are worked during normal business hours in queue order, first come, first served. After-hours or express service requires an additional fee charged to the card on file when requested.
WHEN REMOTE HELP ISN’T ENOUGH
On-site service & hardware repairs.
The base plan includes in-store repair labor for two registered PCs. Higher-priced plans offer on-site support and on-site repairs. These services are handled by our parent company, Computer Doctor. Confirm the on-site coverage, hardware repair eligibility, and any separate charges under your business plan before arranging work.
Need one-off help rather than a subscription? Computer Doctor also provides one-off support.
Choose one optional pickup package at signup. Computer Doctor collects your covered PCs and returns them after repair. Each package includes one scheduled pickup-and-return service per month for up to two registered PCs, collected together from the approved address. Pickup for plan-covered hardware repair is available only after the 30-day hardware repair waiting period ends.
SCHEDULED ROUTES
Wait & Save
$50 / month
Pickup is scheduled when we are already serving your area. There is no guaranteed pickup deadline; we provide a proposed date after you submit a ticket.
Available in approved service areas in Montgomery, Wetumpka, Millbrook, Eclectic, and Prattville, Alabama. Individual addresses require approval.
FIRM PICKUP WINDOW
Priority Pickup
$90 / month
Guaranteed pickup within two business days of receipt of a complete, eligible portal request during normal business hours, subject to agreed access to the approved location. Requests received outside business hours are received on the next business day.
$90/month within 15 one-way driving miles of our central office. Farther addresses require review and a separate price quote before enrollment in the add-on.
What both packages include
One pickup and one return delivery each month for up to two registered PCs. Unused service expires monthly and does not roll over.
Selected at signup; once the approved price and terms are accepted, the add-on is locked in for the duration of the subscription contract.
Additional pickups or trips are quoted separately and require approval.
Pickup deadlines apply only to collection. Repair completion and return delivery depend on the work and parts availability.
Pickup is transport service; on-site troubleshooting and repairs require an appropriate higher-priced plan.
Replacement parts and applicable sales tax are billed separately. The 3.5% card processing fee applies to card-paid subscriptions, add-ons, and other charges.
Address approval before add-on charges
Your signup selection records your request. No pickup add-on is activated or charged until your service address is approved and you accept the confirmed price and terms. Priority outside the 15-mile area is quoted individually. Wait & Save also requires service-address approval.
You can choose to start your IT subscription independently, or request an eligibility review before paying if pickup is essential to your decision. If pickup is unavailable, an independently started IT subscription stays active under its agreement. Without an approved pickup package, you are responsible for bringing covered PCs to Computer Doctor and collecting them after repair.
Secure checkout is being connected. You will enter your payment details securely through our payment provider. Pickup add-ons require address approval and acceptance before their fees are charged. Until the payment link is connected, call 334-478-0778 to arrange enrollment and address review.
BILLING, AGREEMENT & SERVICE REQUESTS
Business plan terms.
Review these terms before enrolling. The following pricing applies to the $99.99/month base business plan; higher-priced plans have their own subscription prices.
Activation & hardware repair waiting period
Your onboarding welcome email is sent within three business days of signup. Unlimited phone and remote support starts when you receive that email; that date is your plan activation date.
A 30-day waiting period from activation applies before you may submit any hardware repair request. Phone and remote support do not have this 30-day repair waiting period. Hardware repair requests are eligible after a 30-day waiting period from plan activation, once the covered PCs are registered. Customers needing repairs before that date may arrange separately billed service through Computer Doctor. The waiting period does not apply to phone and remote support after activation.
Startup & monthly billing
The base plan’s signup payment is $199.98 before card processing: $99.99 for the current month’s subscription plus a one-time $99.99 account setup administrative fee. The setup fee is not charged every month.
The ongoing base subscription is $99.99 per month, plus 3.5% card processing. Subscription payments are due and automatically charged to the card on file on the 28th day of each month. The next subscription payment is charged on the 28th for the following month’s billing cycle.
No proration applies to mid-month or mid-cycle signups. The current month is charged regardless of the signup date; no proration applies.
Applicable tax on repair parts
All parts sold for repairs, including special-order parts, are billed separately with applicable sales tax. The 3.5% card processing fee also applies when parts are paid for by card.
3.5% fee on all card transactions
A 3.5% card processing fee applies to all business-plan card transactions, including the signup payment, monthly subscriptions, replacement parts and special-order parts, and other card-paid charges or services.
For the base plan, the recurring card payment is $103.49: $99.99 subscription + $3.50 processing. The signup card payment is $206.98: $199.98 signup + $7.00 processing. Percentage fees are rounded to the nearest cent.
12-month agreement & cancellation
Business subscriptions require a 12-month agreement. The agreement cannot be canceled during the first 12 months. After the initial 12 months, subscribers may cancel by providing 30 days’ written notice.
Card on file & declined payments
Subscribers must keep a valid payment card on file for the monthly subscription. A $30 fee applies to declined payments. Clients are responsible for promptly updating their payment details when the card changes or a replacement card needs to be placed on file.
Required online tickets
Support requests may be submitted through our AI telephone attendant, customer portal, or designated support email. All requests are recorded as support tickets. Submit your request through the customer portal. Requests are worked in the order they enter the queue, first come, first served.
Normal business hours
All standard service requests are worked during our normal business hours. Requests may be submitted through available support channels at any time; submitting a ticket does not mean service begins immediately.
After-hours & express services
After-hours or express service requests require an additional fee. When these special services are requested, the applicable fees are charged to the client’s card on file. Contact us for the applicable fee before requesting special service.
Covered in-store repair labor is included for two registered PCs after the 30-day waiting period from activation. The client pays separately for all replacement parts, including special-order parts, plus applicable sales tax. Extensive networking work and data recovery are excluded. On-site support and on-site repairs are available in higher-priced plans.
ONGOING SUPPORT STARTS HERE
Find the right plan for your small business.
Call to discuss plan options and enrollment. Review the business plan terms before joining.
New Technology