How can we help?
We're here to help residential and small business customers with technology questions, troubleshooting, and repair requests. Choose the support method that's most convenient for you.
Call our AI support attendant
Tell our telephone attendant what's happening with your device. It will gather the details of your issue and create a support ticket for our team to review.
Call customer supportYou can call even if your computer is not working or you cannot access the internet. A live technician may follow up by phone, email, or remote assistance as appropriate.
Customer support portal
Use our ITFlow customer portal to submit a support request or check the status of an existing ticket.
Open support portalIf you can't sign in or your device is unavailable, call our support number instead. You do not need to create the ticket yourself.
What happens after you request support?
- Your issue is recorded in our support ticketing system.
- Our team reviews the request and determines the appropriate priority and response method.
- We may respond through the portal, by email, with remote assistance, or by telephone, depending on the issue.
Support and repair services are subject to your plan's coverage, scheduling, and service terms. Submitting a ticket does not guarantee immediate or same-day resolution.